> For the complete documentation index, see [llms.txt](https://biglead.gitbook.io/biglead-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://biglead.gitbook.io/biglead-docs/en/getting-started/quickstart.md).

# Biglead Overview

**I. What is Biglead Software?** \
Biglead is a centralized multi-channel chat and automated customer care platform via Facebook, Zalo, Line, and Instagram.

**II. Key Features of Biglead Software:**

Multi-platform connectivity and omnichannel conversation management on a single interface: Biglead connects a diverse range of platforms such as Facebook, Zalo OA, Personal Zalo, Instagram, etc. This helps unify customer care content, prevents missing potential leads, and consolidates all customers into a single CRM — a centralized customer data repository.

<figure><img src="https://3228683794-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBef3RIEia9KUbhfRl6tG%2Fuploads%2Fh2Gnk9qmVqQvIQNTb38f%2Fimage.png?alt=media&amp;token=28fc0a7a-8134-43b1-a706-f6f816b3a1a3" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3228683794-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBef3RIEia9KUbhfRl6tG%2Fuploads%2FOxz68TtGr3A6iqRaLQNO%2Fimage.png?alt=media&amp;token=d3e52e26-4149-48f5-abb5-2c476bef58f6" alt=""><figcaption></figcaption></figure>

2. **Automated response features and marketing messaging via Facebook, Instagram, Zalo, etc.**

<figure><img src="https://3228683794-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBef3RIEia9KUbhfRl6tG%2Fuploads%2Fm41tG2JIjFgspl9fUlDN%2Fimage.png?alt=media&amp;token=8bf7af68-34d1-4d5f-b11d-bd58996e26fe" alt=""><figcaption></figcaption></figure>

2. **Manage customers through Chat Tags, Sales Tags, and Care Status Tags:**

   * Sales Tags: Categorize customers based on their sales stage, helping to track the purchasing progress and prioritize following up with potential leads or existing buyers.
   * Chat Tags: Categorize customers based on their conversations, making it easier to manage and track interactions across chat channels.
   * Care Status Tags: Categorize customers according to their required level of care, allowing for the deployment of appropriate customer care scenarios.

   <figure><img src="https://3228683794-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBef3RIEia9KUbhfRl6tG%2Fuploads%2FPtnDJKIzvgVME6naQbcL%2Fimage.png?alt=media&amp;token=1a4beaf1-0211-444a-b64c-39b5ed882599" alt=""><figcaption></figcaption></figure>
3. **Integrate a suite of remarketing tools and send mass messages via Facebook and Zalo completely free of charge.**

   * Remarketing: Re-engage with customers who have previously interacted via Facebook and Zalo.
   * Mass Messaging: Send automated notifications and promotions via Facebook Messenger and Zalo for free, with diverse content formats.
   * Automation: Build and deploy automated marketing campaigns.
   * Additional Integration: Integrate Callbot tools with various pricing packages tailored to each customer's needs.

   <figure><img src="https://3228683794-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBef3RIEia9KUbhfRl6tG%2Fuploads%2FIxLafOUMu2MyYuXniPdk%2Fimage.png?alt=media&amp;token=1b72ced3-aca7-4bce-bc88-f655d8e5d5b5" alt=""><figcaption></figcaption></figure>
4. **Integrate extended features for offline customer care: Wifi Marketing / AI Camera / POS**
   * Enhance the attentive customer care experience from online to offline: Increase customer satisfaction by providing a seamless transition between digital and physical touchpoints.
   * Measure conversion effectiveness from online to offline: Track and analyze how well online leads translate into actual foot traffic or offline purchases.
   * Unify and consolidate customer information from both online and offline sources: Gather all data into a single source of truth to have a 360-degree view of your customers.
5. **Integrate customer interaction reports across all platforms**

   * Measure customer origins: Identify exactly where your customers are coming from to evaluate the effectiveness of marketing campaigns on each specific channel.
   * Measure specific customer segments through care activities: Analyze and track different customer groups based on their response to your care and engagement efforts.

   <figure><img src="https://3228683794-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBef3RIEia9KUbhfRl6tG%2Fuploads%2FcN0oEZ7bW4iefyCzz6yM%2Fimage.png?alt=media&amp;token=5c04c9ab-8b18-474d-8b3f-962609fce286" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3228683794-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBef3RIEia9KUbhfRl6tG%2Fuploads%2F1f1Lg0pg6tBd4jLo37B6%2Fimage.png?alt=media&amp;token=f2376c91-0593-491d-b567-dbff1695a751" alt=""><figcaption></figcaption></figure>

**Hotline:** +**84369.861.203**